Refunds and Returns Policy
Last Updated: 28/11/2023
Thank you for choosing Pure Essence Rollers. We aim to provide you with high-quality Aromatherapy Rollerball Sets for Fitness & Yoga Enthusiasts. If you’re not entirely satisfied with your purchase, we’re here to help. Please read our Refunds and Returns Policy carefully.
1. Returns Process
a. Initiating a Return: i. Contact our Customer Support team at elctracie@gmail.com to initiate the return process. ii. Provide your order number, the reason for the return, and any relevant details.
b. Return Approval: i. Our team will review your request and notify you of the approval or rejection. ii. Approved returns will receive instructions on how to proceed.
2. Conditions for Returns
a. Timeframe: i. You have [X] days from the date of delivery to initiate a return. ii. Returns initiated after this period may not be accepted.
b. Product Condition: i. Returned products must be unused, in their original packaging, and in the same condition as when received. ii. We reserve the right to reject returns that do not meet these conditions.
3. Refunds Process
a. Refund Eligibility: i. Approved returns will be eligible for a refund. ii. Shipping costs are non-refundable unless the return is due to an error on our part.
b. Refund Timeframe: i. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. ii. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 30 business days.
4. Fees and Costs
a. Return Shipping: i. Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part. ii. We recommend using a trackable shipping service for returns.
5. Product-Specific Requirements
a. Damaged or Defective Products: i. If you receive a damaged or defective product, please contact us immediately for assistance. ii. Provide clear photos of the damaged or defective item for prompt resolution.
6. Customer Support
a. Contact Information: i. Email: elctracie@gmail.com ii. Address: Pure Essence Rollers, Juba Hai Thuora
b. Support Hours: i. Our Customer Support team is available 5 days a week to assist you.
7. Fairness and Transparency
a. Fair Handling: i. We are committed to fair and transparent handling of returns and refunds. ii. Decisions on returns and refunds will be made in accordance with these policies.
8. Changes to This Policy
a. Updates: i. We reserve the right to update or modify this Refunds and Returns Policy at any time. ii. Changes will be effective immediately upon posting on our website.
We appreciate your understanding and cooperation. If you have any questions or concerns, please contact our Customer Support team for assistance.
Thank you for shopping with Pure Essence Rollers!